Shipping Policy

At Caftan Dress, we want to ensure that your shopping experience is as smooth and enjoyable as possible. We are committed to delivering your luxurious Moroccan caftans to you in a timely and secure manner. Please read the following shipping policy to understand how we handle shipping and deliveries.

1. Shipping Locations

We are proud to offer worldwide shipping. Whether you’re in Morocco, the Middle East, Europe, North America, or any other corner of the globe, we’ll deliver your beautiful caftans right to your doorstep. We ship to most countries and regions, and we are constantly expanding our shipping capabilities.

2. Shipping Methods and Delivery Times

We offer various shipping options depending on your location and preferences. Here’s a general guide to our available shipping methods and estimated delivery times:

• Standard Shipping (International):
  Delivery Time: 7-15 business days
  Shipping costs: Calculated at checkout based on your location

• Express Shipping (International):
  Delivery Time: 3-5 business days
  Shipping costs: Calculated at checkout based on your location

• Domestic Shipping (Morocco):
  Delivery Time: 1-3 business days
  Shipping costs: Free for orders above 300 dollar; otherwise, a flat fee of 100 dollar applies

• International Express (VIP Delivery):
  Delivery Time: 1-3 business days
  Shipping costs: Calculated at checkout

Please note that delivery times may vary depending on your location and customs processing.

3. Shipping Costs

Shipping costs are calculated based on the weight of your order, the destination country, and the shipping method you choose. You will be able to view the final shipping cost at checkout before completing your purchase.

For orders above a certain value 300 dollar, we offer free shipping on select destinations. This offer is subject to change and may be limited to specific regions or promotions.

4. Order Processing

Once you place your order, we aim to process it as quickly as possible. Please note the following:

• Orders are processed within 2-3 business days.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive an email confirmation once your order is processed and shipped.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can use this link to monitor your order’s journey and get real-time updates on its delivery status.

Please allow up to 24 hours for tracking information to appear after your order has been dispatched.

6. Duties, Taxes, and Customs

• International Shipments:
  For international orders, customs duties, taxes, and fees may apply depending on your country’s regulations. These charges are the responsibility of the customer, and we recommend contacting your local customs office for more information on potential fees before placing your order.

• Domestic Shipments (within Morocco):
  No additional customs duties or taxes will be applied for domestic shipments.

Please note that any delays caused by customs processing are beyond our control.

7. Shipping Delays

While we strive to meet our estimated delivery times, certain factors may cause delays, including:

• Unexpected high order volumes (e.g., during peak seasons, sales, or holidays)

• Weather conditions or natural disasters

• Customs clearance procedures

• Postal or courier service disruptions

We will notify you promptly if there are any delays affecting your order. We apologize in advance for any inconvenience this may cause and appreciate your understanding.

8. Lost or Damaged Shipments

While we take great care in packing your order securely, sometimes packages may be damaged or lost during transit. If your package arrives damaged or is lost, please contact us immediately at [email protected]. We will assist you in resolving the issue.

• Damaged Goods: Please keep all packaging materials and take photos of the damage for us to assist you effectively.

• Lost Shipments: If your shipment does not arrive within the expected timeframe, please contact us so we can investigate the issue and resolve it promptly.

9. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. We cannot be held responsible for delays or lost shipments due to incorrect or incomplete address details. If you notice any errors in your shipping address after placing your order, please contact us as soon as possible at [email protected] to make changes.

10. Order Cancellations and Modifications

Once an order has been processed and shipped, we are unable to make changes or cancel the order. If you need to modify your order, please contact us as soon as possible, and we will do our best to accommodate your request.

11. Contact Us

If you have any questions regarding shipping, delivery times, or need assistance with tracking, feel free to contact our customer support team:

• Email: [email protected]

• Phone: +44 78 43 95 78 53 (Available Monday to Friday, 9 AM – 6 PM GMT)

We’re happy to assist you!