FAQ
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Frequently Asked Questions
Caftan Dress is a brand dedicated to creating high-quality, handcrafted Moroccan caftans. Our mission is to celebrate Moroccan heritage through elegant and modern designs tailored for every special occasion.
Yes, all our caftans are handcrafted by skilled Moroccan artisans, using premium fabrics, traditional techniques, and modern touches to ensure beauty and authenticity.
Absolutely! We offer custom-made caftans based on your measurements, color preferences, and design choices. You can contact us via WhatsApp or email to place your personalized order.
Shipping times depend on your location and whether your caftan is made-to-order.
Ready-to-ship items: 2–7 business days
Custom orders: 10–20 business days
We always aim to deliver as quickly as possible and will keep you updated.
We ship worldwide! No matter where you are, you can receive your Caftan Dress order. Shipping fees and delivery times may vary depending on your destination.
We accept secure payments via:
Credit/Debit cards (Visa, Mastercard, Maestro)
PayPal
Cash on Delivery (available in selected countries)
Yes, you can request a return or exchange within 7 days of receiving your item, as long as it’s unworn and in its original condition. Custom-made items are non-refundable unless there is a defect. See our Return Policy for full details.
You can reach us through:
📧 Email: [email protected]
📱 WhatsApp: +44 78 43 95 78 53
📩 Or through our Contact Form
We recommend dry cleaning to preserve the quality and delicate embroidery of your caftan. Store it in a cool, dry place and avoid direct sunlight to maintain its colors and fabric.
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We love hearing from you! Whether you have questions about our collections, need assistance with an order, or want to create a custom caftan, we’re here to help. Your experience with Caftan Dress is important to us, and we are always ready to assist you with anything you need.
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Have a question, request, or comment? Fill out the form below, and we’ll get back to you as soon as possible.
