Privacy Policy

At Caftan Dress, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of personal data we collect, how we use it, and how we protect it. By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of personal information to provide you with the best possible shopping experience and to improve our services. This information may include:

• Personal Identification Information: Name, email address, phone number, billing and shipping addresses, payment information (credit card details), and any other information you provide when making a purchase or signing up for our newsletter.

• Transactional Information: Details of the products you purchase, order history, payment methods, shipping preferences, etc.

• Account Information: If you create an account, we collect your username, password, and other information related to your profile.

• Non-Personal Information: Browsing history, IP address, location data, device information, and other technical data gathered automatically when you use our website (via cookies or other tracking technologies).

2. How We Use Your Information

We use the information we collect to:

• Process Orders & Deliver Products: To fulfill your orders, process payments, and deliver the products to your specified shipping address.

• Improve Our Services: To enhance the shopping experience, develop new products, and improve our website’s performance.

• Communicate with You: To respond to inquiries, provide customer support, send order confirmations, and keep you updated about new products, offers, or events (if you’ve subscribed to our newsletter).

• Marketing & Promotions: With your consent, we may send you promotional emails or offers. You can unsubscribe from these emails at any time.

• Prevent Fraud & Protect Our Business: To detect and prevent fraud, ensure compliance with our terms and conditions, and protect the security of our website and customer data.

3. Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your personal information with third-party service providers who help us with the following:

• Payment Processors: We share payment information with trusted, secure third-party payment processors to complete your transaction.

• Shipping & Delivery Services: To ensure timely and accurate delivery, we share shipping information with trusted logistics providers.

• Marketing & Analytics Partners: We may use third-party tools to help analyze website traffic, conduct marketing campaigns, or collect feedback.

These third parties are prohibited from using your personal information for any purpose other than to perform services for us.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website, analyze trends, administer the website, and track users’ movements around the site. Cookies are small text files placed on your device when you visit our website.

You can disable cookies in your browser settings, but please note that some features of our website may not work properly without them.

5. Data Security

We implement strict security measures to protect your personal data. These include:

• Encryption: All sensitive information, such as payment details, is transmitted securely via encrypted communication.

• Access Control: Only authorized personnel can access your personal information for the purpose of fulfilling your orders or providing customer support.

• Regular Audits: We conduct regular security audits to ensure that our website and systems are safe from potential threats.

6. Your Rights and Choices

• Access to Your Information: You have the right to access the personal information we hold about you. If you would like to request a copy, please contact us at [email protected].

• Updating Your Information: You can update or correct your personal details by logging into your account or contacting us directly.

• Opt-Out of Marketing: If you no longer wish to receive promotional emails from us, you can unsubscribe at any time by clicking the “unsubscribe” link in the emails or by contacting us.

• Deleting Your Information: If you would like to delete your account or personal data, please contact us. We will comply with your request unless there is a legal obligation to retain it.

7. International Transfers

If you are located outside of Morocco, please be aware that any personal information you provide to us may be transferred to and stored on servers in Morocco or other countries. By using our website and submitting your personal information, you consent to these transfers.

8. Children’s Privacy

Caftan Dress does not knowingly collect personal information from children under the age of 16. If we learn that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date at the bottom will reflect the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.